Job Category: Services & Consulting
Location: India - Non Location Specific, IN
Job ID: 822268-100967
Division: Services & Support
Premier Field Engineer - Developer Technologies & SharePoint
Company Code: 1098
Standard Job Title: Premier Field Engineer
Reports To: PFE Manager
Job Category: Customer Service & Support
Product: .NET & SharePoint
Location: Gurgaon, Mumbai, Hyderabad, Chennai
Travel Required: Yes
Job Description:
The purpose of the Premier Field Engineer (PFE) position is to provide Microsoft customers with reliable technical solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server. The PFE Team supports a diverse variety of technical solutions built with Microsoft technology and products.
The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. The candidate will provide technical support including product technical workshop/training onsite, as well as via telephone, and electronic media. The PFE also delivers proactive Health Checks (HC) and advisory assistance which involves sharing MS best practices, analyzing the customer environment and setup against the best practices.
Key Responsibilities:
Deliver a high quality customer and partner experience through timely and effective response and resolution to customers. Ensure the success of Microsoft products within customers' IT operations by providing deep technical skills for proactive and reactive delivery that involve technically complex or politically sensitive situations in large, enterprise-scale environments.
Provides strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements.
Collaborate with internal groups and teams, partners, industry, etc.
Candidate Profile:
Candidates must have exceptional customer service, problem solving, technical writing, and communication skills, and the ability to work in a team environment. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals. Must possess the ability to work with minimal supervision and operate as a self-contained business unit within the PFE team. Must have the ability to work independently and as part of a team. Strong organization, time management, project management and negotiation skills are essential.
Candidate should have the ability to acquire knowledge from a variety of sources regarding related Microsoft technologies. And also have the ability to effectively communicate with customer managers / executives on technical / business issues.
Educational Qualification and Experience:
The ideal candidate will have a B.E degree or equivalent. Applicable advanced industry certification is strongly preferred. MCSD, MCDBA, ITIL or other applicable advanced certification is strongly preferred.
Five or more years’ experience in systems development or I.T. consulting or five or more year’s industry experience with Microsoft products are required.
Candidate must have current and deep experience with implementing Internet / Intranet Solutions on the Microsoft platform. Prior knowledge and experience on IIS and scripting language is a must.
In addition to this, knowledge in at least two of the following disciplines is required: .Net Framework 4.0/3.5, ASP.Net MVC, LINQ, WCF, Workflow foundation, Windows Azure, VSTS / TFS, development with .NET languages, C#, ASP.Net, XML and scripting.
Knowledge and exposure to SharePoint portal development and design are preferred skills.
Advanced domain knowledge in one or more vertical industry is also an asset.
Desirable technical experience includes hands-on expertise in any of the following Microsoft products or technologies: SQL Server, SharePoint, Team Foundation Server, and application architecture.
Candidates must possess current passport or be able to obtain passport within 60 days of hire. This job would require you to travel and at times will require 24x7 availability.
Join the Microsoft Premier Field Engineering organization TO LEAD and SERVE OUR CUSTOMERS and TO MAKE A DIFFERENCE as THEY REALIZE THEIR FULL POTENTIAL THROUGH SOFTWARE AND SERVICES.
Location: India - Non Location Specific, IN
Job ID: 822268-100967
Division: Services & Support
Premier Field Engineer - Developer Technologies & SharePoint
Company Code: 1098
Standard Job Title: Premier Field Engineer
Reports To: PFE Manager
Job Category: Customer Service & Support
Product: .NET & SharePoint
Location: Gurgaon, Mumbai, Hyderabad, Chennai
Travel Required: Yes
Job Description:
The purpose of the Premier Field Engineer (PFE) position is to provide Microsoft customers with reliable technical solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server. The PFE Team supports a diverse variety of technical solutions built with Microsoft technology and products.
The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. The candidate will provide technical support including product technical workshop/training onsite, as well as via telephone, and electronic media. The PFE also delivers proactive Health Checks (HC) and advisory assistance which involves sharing MS best practices, analyzing the customer environment and setup against the best practices.
Key Responsibilities:
Deliver a high quality customer and partner experience through timely and effective response and resolution to customers. Ensure the success of Microsoft products within customers' IT operations by providing deep technical skills for proactive and reactive delivery that involve technically complex or politically sensitive situations in large, enterprise-scale environments.
Provides strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements.
Collaborate with internal groups and teams, partners, industry, etc.
Candidate Profile:
Candidates must have exceptional customer service, problem solving, technical writing, and communication skills, and the ability to work in a team environment. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals. Must possess the ability to work with minimal supervision and operate as a self-contained business unit within the PFE team. Must have the ability to work independently and as part of a team. Strong organization, time management, project management and negotiation skills are essential.
Candidate should have the ability to acquire knowledge from a variety of sources regarding related Microsoft technologies. And also have the ability to effectively communicate with customer managers / executives on technical / business issues.
Educational Qualification and Experience:
The ideal candidate will have a B.E degree or equivalent. Applicable advanced industry certification is strongly preferred. MCSD, MCDBA, ITIL or other applicable advanced certification is strongly preferred.
Five or more years’ experience in systems development or I.T. consulting or five or more year’s industry experience with Microsoft products are required.
Candidate must have current and deep experience with implementing Internet / Intranet Solutions on the Microsoft platform. Prior knowledge and experience on IIS and scripting language is a must.
In addition to this, knowledge in at least two of the following disciplines is required: .Net Framework 4.0/3.5, ASP.Net MVC, LINQ, WCF, Workflow foundation, Windows Azure, VSTS / TFS, development with .NET languages, C#, ASP.Net, XML and scripting.
Knowledge and exposure to SharePoint portal development and design are preferred skills.
Advanced domain knowledge in one or more vertical industry is also an asset.
Desirable technical experience includes hands-on expertise in any of the following Microsoft products or technologies: SQL Server, SharePoint, Team Foundation Server, and application architecture.
Candidates must possess current passport or be able to obtain passport within 60 days of hire. This job would require you to travel and at times will require 24x7 availability.
Join the Microsoft Premier Field Engineering organization TO LEAD and SERVE OUR CUSTOMERS and TO MAKE A DIFFERENCE as THEY REALIZE THEIR FULL POTENTIAL THROUGH SOFTWARE AND SERVICES.
